Application Monitoring Professional
- CGI
- 3 - 5 years
- Hyderabad
- 4 months ago
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Job Description
Position Description:JD2 SRE: Digital Channels Application Support Experience: 5-8 years in Production Application Support / Site Reliability Engineering (Banking/Financial Services)
- Work Model: 24x7 rotational shifts, ODC environment (no personal digital devices) Responsibilities Act as SRE for Digital Banking, Middleware, and Infra components
- Provide production support for Internet Banking, Mobile Banking, Cards, Payments, Digital Wallets, APIs
- Troubleshoot customer authentication flows (SSO, OAuth, 2FA, session management)
- Lead and drive P1/P2 bridge calls, coordinating with app, infra, DB, and network teams
- Support API-driven integrations with third-party fintech/payment partners
- Perform proactive monitoring, certificate renewals, and infra health checks
- Enhance observability (Dynatrace, Logscale, Splunk, Grafana, Bigpanda, ThousandEyes)
- Propose and implement automation solutions (Jenkins, Ansible AWX, Python, Shell) to reduce manual work
- Support release and deployment readiness for digital channels in ODC environment
- Conduct RCA for major incidents and recommend resilience & scalability improvements
- Monitor SLIs/SLOs for digital user experience (latency, availability, throughput)
- Ensure security & compliance for API and digital banking platforms (SSL/TLS, PCI, fraud monitoring)
- Partner with client stakeholders to maintain operational stability and high availability
- Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards
- Participate in DR drills, HA testing, and compliance audits
- Core Technologies (L2 / Deep Knowledge) OpenShift (Kubernetes), Linux/Unix/Windows, Database, Networking, Middleware
- Common Tools (L1
- 5 Awareness for All) Bigpanda, Grafana, ThousandEyes, Splunk, ServiceNow, Jira, Confluence, Netcool, Siren, Glassbox
- Must Have Skills Strong experience in Digital Banking & Middleware application support
- Hands-on experience with Internet/Mobile banking platforms, card services, and payment gateways
- Infra knowledge (servers, certificates, OS, networking)
- Strong observability and monitoring (Dynatrace, Logscale, Splunk)
- Incident management & RCA leadership, especially in client-facing bridge calls
- Strong Knowledge of ITIL processes (Incident, Problem, Change, Major Incident Management)
- Awareness of banking compliance standards (PCI-DSS, SOX, InfoSec policies)
- Ability to work under strict SLAs and regulatory environments
- Nice to Have Kafka, VFaas, F5/Datapower, Akamai Control Center
- Salesforce (Apex), Pega, SharePoint
- Java, Node
- js, JavaScript, Python, C#
- ETL, Hadoop, Teradata, Bigdata
- Evolven, Ansible AWX, CI/CD and automation (Jenkins, Ansible)
- Ansible
- Grafana
- Middleware
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: DevOpsRole: Site Reliability EngineerEmployement Type: Full timeContact Details:
Company: CGILocation(s): Hyderabad
Keyskills: Application Monitoring Java Compliance Hadoop Sre Kafka User Experience Teradata Jira Grafana Jenkins Shell Linux Confluence Ansible Javascript Site Reliability Engineering Splunk Etl Apex Python Kubernetes Salesforce
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