Key Accounts Manager
- OYO
- 4 - 9 years
- Noida, Gurugram
- 2 months ago
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Job Description
Role & responsibilities -
JOB DESCRIPTION -
- Become a trusted partner of your hotels, developing close relations with the Hotel Owner, Partners Service providers and staff to ensure great guest experience in the UK SOB portfolio.
- Prior 5+ years of experience in Launching the Budget/Premium Hotels.
- Strong Vendor Identification, negotiation and Finalization etc skills.
- Able to lead and motivate the Staff and team to achieve the highest standards of service and guest satisfaction.
- Ensure effective communication and collaboration across departments for the UK SOB portfolio, such as front office, housekeeping, food and beverage, maintenance, Revenue etc at the Property and with Central teams.
- Oversee daily operations of the tagged portfolio to ensure the hotel runs smoothly and efficiently.
- Monitor guest feedback and address complaints or service issues promptly to maintain high satisfaction levels for the tagged UK SOB portfolio.
- Implement and maintain hotel policies, standards, and procedures.
- Manage the Financial KPIs (P&L) for the tagged UK SOB properties, aiming to maximize revenue and control costs.
- Monitor policy across Online channels and support in closing offline deals at the property.
- Develop strategies to increase revenue(Online and offline), including marketing initiatives and promotions.
- Work with the sales and marketing team to develop and execute plans to drive business, attract guests, and boost occupancy rates.
- Establish relationships with local businesses and tourism organizations to promote the hotel.
- Ensure compliance with employment laws and health and safety regulations.
- Ensure the Tagged Hotel properties provide a welcoming and memorable experience for all guests. Major focus on OTA reviews and Ratings for the tagged properties.
- Continuously improve service standards and introduce innovative ways to enhance the guest experience.
- Ensure the hotel meets all health, safety, and legal requirements.
- Conduct regular audits and inspections to ensure compliance with fire safety, licensing, and environmental regulations.
- Work with contractors and suppliers to ensure high-quality and cost-effective service delivery.
- Develop a deep understanding of OYOs technology and different products.
- Train the Partners and staff to operate OYO technology precisely and efficiently.
- Understand local needs, issues and communicate accurately to the technology team. Collaborate with technology team to develop new products and features where necessary.
- Work with the service provider to ensure that revenue opportunities are maximised for hotels
- Ensure maximum availability of room stock across portfolio in line with AOP.
- Conduct regular reviews with Partners, Service providers and staff, collaborating to maximise RevPar.
- Ensure Finance Compliance across portfolio through monthly property audits
- Working with the service provider company to ensure employee engagement, Rewards & Recognitions and retention on a regular basis.
- Strategize to boost Walk in /Corporate Sales at the properties.
- Tracking and ensuring smooth Handover from Sign to Live of SOB properties.
- VAS opportunity-Onboarding F&B vendors to sublet Restaurant/Banquet/Meeting Room/Bar /Parking etc.
Note- Comfortable with UK Shift
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Tourism ServicesRole: Reservation ManagerEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram+ View Contact
Keyskills: Key Account Management Hotel Operations Key Client Management Hotel Management Business Development Client Account Management
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₹ 6-9 Lacs P.A
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