Customer Service Lead
- OYO
- 3 - 8 years
- Noida, Gurugram
- 19 days ago
- Email to a friend
- Report this job
Job Description
Role & responsibilities
Key Responsibilities:
- Drive the team to meet and exceed sales, conversion, and performance metrics.
- Monitor daily chat operations and ensure SLA adherence.
- Handle roster management, shift planning, and one-on-one coaching.
- Use data-driven insights to identify opportunities and improve outcomes.
- Own end-to-end issue resolution through coordination with tech, product, and other teams.
- Represent customer insights and pain points to internal stakeholders.
- Lead or participate in key cross-functional projects as assigned.
- Foster a solutions-oriented, target-driven, and high-performing team culture.
Skills & Requirements:
-46 years of experience leading a customer-facing and sales support team.
-Strong leadership skills with proven ability to motivate and drive performance.
-Strong analytical mindset able to derive insights from data and metrics.
-Passionate about delivering high-quality customer experience.
-Flexible, adaptable, and comfortable working in a fast-paced,
Job Classification
Industry: Travel & TourismFunctional Area / Department: Food, Beverage & HospitalityRole Category: Tourism ServicesRole: Activities CoordinatorEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Chat Support Revenue Generation Sales Customer Service Operations Chat Process
OYO
About OYO: OYO is one of the leading global travel and hospitality brands, offering a wide range of accommodations through its extensive network of hotels and homes. With a strong presence in over 80 countries, we are transforming the way people experience travel and stay. We are looking for pass...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in