Customer Service Lead @ OYO

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Customer Service Lead

OYO
3 - 8 years
Noida, Gurugram
4 months ago
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Job Description

Role & responsibilities

Key Responsibilities:

Drive the team to meet and exceed sales, conversion, and performance metrics.
Monitor daily chat operations and ensure SLA adherence.
Handle roster management, shift planning, and one-on-one coaching.
Use data-driven insights to identify opportunities and improve outcomes.
Own end-to-end issue resolution through coordination with tech, product, and other teams.
Represent customer insights and pain points to internal stakeholders.
Lead or participate in key cross-functional projects as assigned.
Foster a solutions-oriented, target-driven, and high-performing team culture.

Skills & Requirements:

-46 years of experience leading a customer-facing and sales support team.

-Strong leadership skills with proven ability to motivate and drive performance.
-Strong analytical mindset able to derive insights from data and metrics.
-Passionate about delivering high-quality customer experience.
-Flexible, adaptable, and comfortable working in a fast-paced,

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Food, Beverage & Hospitality
Role Category: Tourism Services
Role: Activities Coordinator
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Noida, Gurugram

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Keyskills: Chat Support Revenue Generation Sales Customer Service Operations Chat Process

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₹ 4-7 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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OYO

\n\n University Living is a global student housing marketplace that helps international students find the best place to stay near university campuses around the world. Currently, our platform offers 2Mn beds in 65K + properties across 512+ international education hubs in the UK, Ireland, USA, Canada...

Customer Service Lead @ OYO

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