Relationship Manager
- OYO
- 2 - 4 years
- Mohali, Chandigarh
- 1 month ago
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Job Description
JOB DESCRIPTION
RELATIONSHIP MANAGER
About OYO
OYO is a global platform that aims to empower entrepreneurs and small businesses with hotels and homes
by providing full-stack technology products and services that aims to increase revenue and ease
operations; bringing easy-to-book, affordable, and trusted accommodation to customers around the
world. OYO offers 40+ integrated products and solutions to patrons who operate over 157K hotel and
home storefronts in more than 35 countries including India, Europe, and SEA. OYO operates a unique
business model that helps its patrons transform fragmented, unbranded and underutilized hospitality
assets into branded, digitally-enabled storefronts with higher revenue generation potential and provides
its customers with access to a broad range of high-quality storefronts at compelling price points.
Website Link
Location
https://www.oyorooms.com/
Multiple
Role Type
Field Role (involves daily travel), Mon-Sat
What will you be doing
Manage assigned portfolio of owners in the hub and prevent churn by solving partner issues
proactively
Generate revenue by ensuring availability of sellable rooms and driving occupancy through
booking conversions
Ensure cluster performance of customer & guest experience metrics, especially focusing on
bottom properties in the cluster
Ensure collection of accounts receivable/outstanding amount from portfolio clients
Resolve issues arising between property owners, customers & internal stakeholders
Share regular feedback on market conditions, trends, competition, pricing and other factors
influencing on ground business
Key Performance
Indicators
Ensuring occupancy (URNs) month on month
Pay at Hotel (PAH) realization
Ensuring daily availability of Sellable rooms (DSRN)
Cx / Gx metrics
Required Skills
Networking ability
Soft Skills (ERP/APP usage, Excel, Email writing)
Good negotiation skills
Analytical ability
Who are we looking for
2 to 7 years of experience
Relevant experience in operations handling, key accounts handling
Experience in the hospitality and/or travel industry would be an added advantage
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Mohali, Chandigarh
Keyskills: Sales Operations
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