L1 Support Professional
- Infobeans
- 2 - 7 years
- Indore
- 18 days ago
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Job Description
Roles and Responsibility
- Provide first-level support to end users through ticketing tools, Teams, and Zoom calls.
- Investigate website outages reported by end users and collaborate with L2/L3 teams when necessary.
- Manage user provisioning, password resets, new passwords, account activation/deactivation, and prepare weekly status reports for clients.
- Work closely with DBAs, Dev, IRC teams, and BAs to resolve issues efficiently.
- Communicate effectively with end users to provide timely and professional support.
- Collaborate with internal teams to ensure seamless service delivery.
Job Requirements
- Minimum 2 years of experience in customer service or a related field.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
- Strong analytical and troubleshooting skills.
- Experience with ticketing tools, Teams, and Zoom calls is preferred.
- Familiarity with user provisioning, password resets, and account activation/deactivation.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: InfobeansLocation(s): Indore+ View Contact
Keyskills: L1 Support Application Support L1 customer service Clear and concise communication Technical support
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InfoBeans Systems is a fast growing software development company with offices in Pune and Indore and business development centre in US. We develop customized business applications for large and mid-size organizations in the US. We strongly believe that customer success defines our success. Hence, we...
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