Hiring For International Voice Process | Foundever | Hyd
- Foundever
- 0 - 5 years
- Hyderabad
- 3 months ago
- Email to a friend
- Report this job
Job Description
JOB DESCRIPTION
This role involves delivering exceptional customer service, primarily through inbound calls, addressing inquiries about healthcare policy provisions from employer-provided plans. Outbound calls are also conducted as dictated by client-specific processes.
Work-Life Balance: Enjoy a 5-day work week with 2 rotational days off
Global Shift Alignment: Work primarily during US business hours.
Compensation & Perks:
- Competitive annual CTC ranging from 3 lakh to 3.5 lakhs per annum
- Free transportation service available for commutes within a 30km radius
Education
- High School Diploma or equivalent required or any degree preferred.
Experience
We are hiring both fresher and experienced (should possess exceptionally great communication skills in English)
Skills & Knowledge
- Fluent in business English (written and spoken).
Key Responsibilities Include:
- Information Delivery: Providing accurate and comprehensive benefits and claims information to customers.
- Query Resolution: Responding to telephone requests concerning policy coverage, claim status, and other policy-related inquiries.
- Research & Support: Researching and discussing options regarding various aspects of an insured's policy and provider information, such as claim status and PDP application status.
- System Navigation: Efficiently accessing and utilizing multiple electronic systems to provide complete and accurate responses.
- Claim Adjustments: Researching and executing correct procedures for sending notifications when claim adjustments are necessary.
- Relationship Management: Enhancing and strengthening the relationship between the customer and MetLife.
- Provider Interaction: Clearly understanding and responding to providers in a dynamic, fast-paced environment, while promoting MetLife's quality image.
- Professional Conduct: Performing all responsibilities consistently and professionally, utilizing strong verbal, interpersonal, and quality service skills.
- Multichannel Support: Handling inbound customer calls courteously, timely, and professionally, including managing inquiries via email and live chat.
- Active Listening & Problem Solving: Actively listening to customers, understanding their needs, and resolving issues effectively.
- Escalation Management: Escalating customer issues to appropriate staff and management for resolution as needed.
- First Call Resolution: Ensuring first call resolution through effective problem-solving and call handling.
- Process Adherence: Strictly following client program processes and performing all tasks courteously and professionally.
- Knowledge Utilization: Utilizing knowledge base resources and training to accurately answer customer questions.
- Record Keeping: Creating and maintaining accurate customer records with detailed call information.
- Documentation: Accurately documenting call resolutions in the appropriate systems.
- Financial Compliance: Strictly adhering to client processes for handling financial issues and inquiries.
- Confidentiality: Complying with all requirements concerning confidential and personal information.
- Policy Adherence: Following all required scripts, policies, and procedures.
- Schedule Compliance: Adhering to all attendance, work schedule, and scheduled training requirements.
Rounds of Interview:
- HR Screening
- Online Assessment
- Manual Voice Assessment
- Operations Interview
Please ensure that you are mentioning Job Posting on the CV when you come for the walk-in interview.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Customer Retention - Voice / BlendedEmployement Type: Walk-insContact Details:
Company: FoundeverLocation(s): Hyderabad
Keyskills: bpo fresher Blended Process night shift Customer Service Semi Voice Voice Process Inbound us shifts Communication Skills Customer Support Technical Support calling Customer Care International BPO
Similar positions
Foundever
SITEL is;* World€™s Leading BPO.* Handle 3 million contacts every day.* 60000 Employees Worldwide.* 145 centers in 27 countries. * 350 clients* 36 languages* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in