Operations Manager/Executive
- sasteghar.com
- 3 - 8 years
- Mohali, Chandigarh
- 16 days ago
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Job Description
Job Title: Operations Manager
Company: Sasteghar.com
Location: Mohali (On-site)
Experience: 710 Years
Industry: Real Estate / Property Consulting
Employment Type: Full-Time
Job Summary
Sasteghar.com is looking for a highly organized and experienced Operations Manager to oversee daily business operations, streamline internal processes, manage documentation & compliance, and act as a key liaison between internal teams and external stakeholders. The ideal candidate will play a critical role in ensuring operational efficiency, process discipline, and business scalability.
Key Responsibilities
Operations & Process Management
- Oversee day-to-day operations across sales, CRM, site visits, documentation, and back-office functions.
- Design, implement, and improve SOPs to ensure smooth and standardized operations.
- Monitor operational KPIs, turnaround time, and team productivity.
Documentation & Compliance
- Handle end-to-end real estate documentation including agreements, allotment letters, booking forms, and coordination for registry-related paperwork.
- Ensure compliance with RERA guidelines, company policies, and legal requirements.
- Maintain accurate records and audit-ready documentation.
Liaison & Coordination
- Act as a liaison between builders, channel partners, legal teams, banks, and internal sales teams.
- Coordinate with finance teams for payment tracking, commissions, invoicing, and reconciliation.
- Support management with reports, MIS, and operational insights.
Team Management
- Lead and supervise operations executives and support staff.
- Conduct training, performance monitoring, and workflow planning.
- Ensure discipline, accountability, and adherence to company processes.
Client & Stakeholder Support
- Resolve operational escalations related to bookings, documentation, and post-sales processes.
- Ensure a smooth customer experience from booking to possession support.
Required Skills & Competencies
- Strong experience in real estate operations, documentation, and liaison work.
- Excellent organizational and multitasking abilities.
- Strong communication and coordination skills.
- Proficiency in CRM systems, MS Excel, Google Sheets, and MIS reporting.
- Problem-solving mindset with attention to detail.
- Ability to work under pressure and manage multiple stakeholders.
Preferred Qualifications
- Bachelors degree in Business Administration, Management, or a related field.
- Prior experience in real estate brokerage, developer firm, or channel partner setup is mandatory.
- Knowledge of local real estate laws, RERA norms, and registration processes.
Job Classification
Industry: Real EstateFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations ManagerEmployement Type: Full timeContact Details:
Company: sasteghar.comLocation(s): Mohali, Chandigarh
Keyskills: Branch Operations Business Operations Mutual Fund Operations
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