Senior Success Guide
- Salesforce
- 4 - 7 years
- Hyderabad
- 20 days ago
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Job Description
Responsibilities
Provide prescriptive recommendations, best practices, and technical advice for improving Product and related feature adoption
Engage with the Customer to deliver personalized 1:1 Engagements to help with their adoption goals
Become an expert in most of the Marketing Cloud products and ack as a trusted adviser to the Customer
Help customers consistently achieve their business outcomes
Generate positive feedback from customers, internal teams and leadership
Show continued professional growth and development
Drive thought leadership when possible through mentoring and knowledge sharing
Required Qualifications & Skills
4 - 8 yrs of over all experience with 4+ years relevant work experience in Marketing Cloud Eco system
Working/Worked as a Marketing Cloud developer and supported customers with Product Architectural suggestions at some capacity
Have the ability and some working experience to troubleshoot the customer implementation challenges and ability to resolve the issues.
Certifications: Marketing Cloud Engagement Consultant/Marketing Cloud Account Engagement Consultant
Having some working knowledge in Core Salesforce Products like Sales/Service/Platform
Proven ability to quickly learn new technologies
Fluent English speaker with Excellent communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
Having a past experience of working with external clients/stakeholders/Customers with direct 1:1 interactions on a day to day basis
Demonstrate Consultative and customer-focused approach and engagement style while working with the customers
Ability to navigate, escalate, and lead efforts on complex customer requests
Demonstrated ability to communicate, present and influence credibly and effectively with a variety of audiences (from developers to C-Suite)
Ability to prioritize, multi-task, collaborate with team members and perform effectively under pressure
Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role
Preferred Qualifications & Skills
Nice to Have:
Working Experience in extended products of Marketing Cloud like Personalization or Intelligence
Working on the latest Marketing Cloud +/ Next projects would be plus
Salesforce Admin/Sales Cloud Consultant/Service Cloud Consultant/ Marketing Cloud Developer Certification would be plus
Job Classification
Industry: MiscellaneousFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Software Development - OtherEmployement Type: Full timeContact Details:
Company: SalesforceLocation(s): Hyderabad
Keyskills: Salesforce Marketing Cloud Ampscript SQL Email Studio Journey Builder Pardot Sfmc
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