Senior Software Engineer-ServiceNow Developer @ CGI

Responsibilities
. Lead end-to-end ServiceNow implementation and customization efforts.
. Translate business requirements into scalable technical solutions.
. Oversee development, integrations, and workflow automation.
. Ensure adherence to coding standards, performance, and security guidelines.
. Mentor developers and perform code reviews.
. Collaborate with functional teams (HRSD, ITSM) for cross-module alignment.

Must-Have Skills
ServiceNow Platform
Strong hands-on experience with ServiceNow ITSM & HRSD
Expertise in
oBusiness Rules
oClient Scripts
oUI Policies
oScript Includes
oFlow Designer / Workflow
oCatalog Items & Record Producers
ServiceNow Data Model & CMDB understanding
ServiceNow ACLs, roles, and security model
Experience with update sets, application scope, and deployments
Development & Customization
Advanced JavaScript in ServiceNow scripting
REST / SOAP API integrations
MID Server integrations
Transform Maps, Import Sets
Performance tuning & debugging
Architecture & Design
Ability to translate business requirements into technical design
Solution design across ITSM + HRSD
Knowledge of ServiceNow best practices & scalable architecture
Experience in workflow automation using Flow Designer
Governance & Quality
Code review and mentoring experience
Enforcing coding standards
Performance and security compliance
Experience with ATF (Automated Test Framework)
Leadership & Collaboration
Team mentoring and technical guidance
Stakeholder communication
Cross-module collaboration Good-to-Have Skills
Advanced Platform
Experience with
oServiceNow CSM, FSM, SPM, GRC, SecOps
oVirtual Agent / AI Search
oPerformance Analytics
oDiscovery & Service Mapping
DevOps / Integration
CI/CD for ServiceNow
Git integration
Integration Hub spokes
UI / UX
Service Portal / Employee Center customization
Now Experience UI Framework
Certifications
ServiceNow CSA
CIS ITSM / HRSD
CAD
CTA (plus)
Cloud / Enterprise Exposure
Azure / AWS integrations
SSO, OAuth, SAML