Manage end-to-end operations for assigned client accounts and ensure smooth delivery
Act as the primary point of contact between clients and virtual assistants
Onboard new clients and VAs, ensuring clear alignment on expectations and deliverables
Track daily operations, task completion, timelines, and quality benchmarks
Monitor VA performance, productivity, and adherence to SOPs
Identify operational gaps and implement process improvements
Handle escalations, resolve client concerns, and ensure high satisfaction levels
Coordinate with internal teams (HR, Sales, Support) for seamless operations
Maintain operational documentation, workflows, and reporting
Ensure compliance with Wishups service standards and SLAs

Keyskills: communication skills effective communication skills easily adaptable adaptive leadership
AssignX, a leading recruitment firm dedicated to connecting businesses with top-tier talent.