Analyst
- eClerx
- 0 - 2 years
- Mumbai
- 2 months ago
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Job Description
Description
Main Responsibilities:
- Manage the Chat volume, Daily attendance and Program break schedules
- Work closely with the operations team to analyze and help improve their delivery processes
- Generate ideas for process and service improvement planning
- Produce daily, weekly and monthly internal reports
Skills and Qualifications:
- Demonstrate sound work ethic
- Must have basic level Microsoft Excel skills
- Attention to detail and high level of accuracy
- Ability to multi-task, focus and complete reports for extended periods of time
Personal Attributes:
- Ability to take initiative
- Flexible team player with a positive attitude
- Must have good time management with the ability to work with minimal supervision and under tight timelines
- Capable of managing multiple, simultaneous projects
- Must be friendly and professional with a positive attitude
- Organized with the ability to quickly and effectively adapt to change
- Excellent attendance record
- Able to communicate professionally - oral and written
- Problem solving skills
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: eClerxLocation(s): Mumbai
Keyskills: project management time management problem solving microsoft problem management service level management change management excel operations itsm incident management service improvement chat writing supervision service delivery management itil communication skills
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