Reservation Supervisor @ OYO

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Reservation Supervisor

OYO
2 - 7 years
Noida, Gurugram
2 months ago
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Job Description

Job Summary

The Reservation Supervisor is responsible for overseeing the reservations team, ensuring accurate booking processing, maximizing room occupancy, and delivering excellent customer service. This role involves coordinating with front office, sales, and revenue management teams to meet business goals.

Key Responsibilities

Supervise and guide the reservations team on daily booking operations
Handle room reservations through phone, email, OTAs, and booking systems
Ensure accuracy of reservations, rates, and guest information
Monitor room availability and coordinate with Front Office and Sales teams
Manage group bookings and special requests
Resolve guest issues related to reservations professionally
Prepare daily and monthly reservation reports
Ensure compliance with hotel policies and procedures
Train new reservation staff and support team development

Requirements & Qualifications

Bachelors degree or Diploma in Hospitality Management (preferred)
24 years of experience in hotel reservations or front office
Prior supervisory experience is an advantage
Knowledge of hotel PMS systems (Opera, IDS, CRS, etc.)
Strong communication and leadership skills
Good organizational and problem-solving abilities
Ability to work flexible shifts, including weekends and holidays

Skills

Team leadership and coordination
Customer service excellence
Attention to detail
Time management
MS Office and reservation software proficiency

Job Classification

Industry: Travel & Tourism
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Assistant Manager
Employement Type: Full time

Contact Details:

Company: OYO
Location(s): Noida, Gurugram

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Keyskills: Reservation Holiday Packages Travel Process Hotel Booking International Ticketing

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₹ 4-8 Lacs P.A

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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Reservation Supervisor @ OYO

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