Associate - Patient Experience Management
- Manipal Hospitals
- 1 - 5 years
- Bengaluru
- 16 days ago
- Email to a friend
- Report this job
Job Description
Job Description: As a Associate - Patient Experience Management at Manipal Hospitals, you will play a pivotal role in enhancing the overall patient experience throughout their journey within the healthcare system. You will be responsible for engaging with patients, addressing their concerns, and ensuring that they receive the highest level of service and care. Your ability to communicate effectively and empathetically will be crucial in assisting patients from admission through discharge, and in facilitating various services to improve satisfaction. Key Responsibilities: - Serve as the primary point of contact for patients, providing information and assistance regarding services, departments, and procedures.
- Address patient inquiries and concerns promptly and effectively to enhance their overall experience.
- Collaborate with clinical and non-clinical staff to resolve patient issues and ensure seamless service delivery.
- Collect feedback from patients regarding their experiences, and utilize this information to identify areas for improvement.
- Educate patients on hospital policies, payment processes, and available services, while maintaining a supportive and informative approach.
- Participate in patient experience improvement initiatives and contribute to the development of programs aimed at enhancing service quality.
- Maintain accurate records of patient interactions and follow up on unresolved issues in a timely manner. Skills Required: - Excellent communication and interpersonal skills to build rapport with patients and staff.
- Strong problem-solving abilities to address patient concerns effectively.
- Empathetic and compassionate approach to patient care.
- Ability to handle stressful situations with professionalism and poise.
- Attention to detail and strong organizational skills. Tools Required: - Proficiency in using customer relationship management (CRM) software for tracking patient interactions.
- Familiarity with hospital information systems and electronic health records (EHR).
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) for reporting and documentation.
- Understanding of patient feedback tools or survey software to collect and analyze patient experiences.
Roles and Responsibilities
About the Role:
- The Associate will focus on enhancing patient satisfaction and engagement throughout their healthcare journey.
- This role involves direct interaction with patients, addressing their concerns and ensuring a smooth experience from admission to discharge.
- The executive will play a key role in collecting feedback to improve services and drive quality initiatives within the hospital. About the Team:
- You will work alongside a dedicated team of healthcare professionals committed to providing excellent patient care.
- The team emphasizes collaboration, communication, and empathy to address patient needs effectively.
- Regular training and development opportunities will be provided to enhance skills related to patient experience management. You are Responsible for:
- Engaging with patients to understand their needs and expectations, and providing timely solutions to their issues.
- Monitoring patient feedback through surveys and direct interaction to identify areas for improvement.
- Collaborating with medical and administrative staff to ensure that patient care protocols are upheld and communicated effectively. To succeed in this role you should have the following:
- Strong communication skills, both verbal and written, to effectively interact with patients and staff.
- A background in healthcare or customer service will be beneficial for understanding patient needs.
- Empathy and patience, along with problem-solving abilities, to handle various patient situations with care.
- Familiarity with healthcare policies and procedures to navigate patient services effectively.
Job Classification
Industry: Medical Services / HospitalFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: Manipal HospitalsLocation(s): Bengaluru
Keyskills: service quality customer relationship customer service verbal communication interpersonal skills monitoring patient care tracking microsoft office suite coordination healthcare excel relationship management writing word powerpoint communication skills crm
Similar positions
Manipal Hospitals
As a pioneer in Healthcare, Manipal Hospitals is among the top healthcare providers in India serving over 5 million patients annually. Today we stand as an integrated network with a pan-India footprint of 37 hospitals across 19 cities with 10,500 beds, and a talented pool of over 5,600 doctors an...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in