Quality Analyst / QMS
- Tech Mahindra
- 6 - 10 years
- Pune
- 12 days ago
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Job Description
Job Title: Quality Analyst / QMS
Location: Bangalore /Pune
Experience: 6 - 10 years
Shift: 24x7, WFO
Job Summary:
We are seeking a detail-oriented and proactive Quality Analyst to join our SAP Paragon team in Bangalore or Pune, with 24 years of experience in Quality Management Systems. The role focuses on ensuring high standards of case handling through continuous audits, feedback loops, and process improvements.
Case Handling Quality ManagementContinuous Quality checks of support case handled at SAP Paragon (Both proactive and reactive) mostly via defined case Audit Exercise.
Assure audit accuracy by conducting regular calibration sessions within team as well as with other stakeholders (Team managers, Quality Manager etc.)Proactively highlighting messages at risk/potential escalations by keeping a close watch on escalation inducing symptoms
Feedback and coachingRegular feedback sharing with target audience. (All engineers in general, repeat offenders in particular)Conducting applicable process trainings and quality management refresher sessions periodically.
Share Team/Vertical feedback with respective managers with trends.
Management Reporting and Floor CommunicationsEnsuring regular publication of reports for senior management showcasing latest quality management scenario.
Ensuring regular sharing of QMS scores and trends with all stakeholders.
Communicating Quality Management related process updates across the site.
Process Adherence and Process Lifecycle ManagementKeep abreast with SAP Paragon Processes and updates.Work closely with Compliance coordinator in maintaining adherence the same and share feedback wherever necessary.
Maintain requisite knowledge of standard quality assurance frameworks and methodologies (ISO, ITIL, Six Sigma etc.)
Process Improvement Be on constant lookout for process improvement initiatives based on trends observed during regular audits.
Assist teams in performing specific analyses/Conduct Focus Audits as per prevailing business requirements.
Launch of measures to improve quality and productivity of own sub-areaAdherence to and influence of guidelines and procedures
Key Competencies
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Decision-making skills and TeamworkPlanning, Organizing and execution for Process Improvement
Effective interaction with stakeholders
Customer service orientationOpen to working in shift
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Quality Assurance and TestingRole: Test AnalystEmployement Type: FreshersContact Details:
Company: Tech MahindraLocation(s): Pune
Keyskills: Quality Analysis Quality Assurance QM
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