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Customer Service Executive @ Tech Mahindra

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 Customer Service Executive

Job Description


Company- Tech Mahindra

Location - Electronic city phase2, Bengaluru

Notice period- 0days

International customer service


Who we are looking for?
Addresses customer questions, provide information, and offer solutions to resolve problems or complaints. For e.g explaining product features, or guiding customers through processes.
Listen attentively to customer complaints, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customers experience.
Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
Provide customers with a positive and Personalised experience, promoting customer loyalty and retention.


Preferred candidate profile

International Bpo experience is preferred.

Notice period- Immediate joiner

Excellent communication


Perks

Both ways Cabs.

Incentives

Competitive growth


If Interested send your cv on He*********i@te*********a.com or whatsapp on 9259203***.


Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Service
Employement Type: Full time

Contact Details:

Company: Tech Mahindra
Location(s): Bengaluru

+ View Contact

Keyskills:   Customer Service Management

 Fraud Alert to job seekers!

₹ -4.75 Lacs P.A

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Tech Mahindra

Roles and Responsibilities Handle customer calls to resolve their queries and concerns. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions. Maintain accurate records of all interactions with customers using CRM software. Collaborat...

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