Customer Service Executive
- Tech Mahindra
- 0 - 5 years
- Bengaluru
- 4 months ago
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Job Description
Company- Tech Mahindra
Location - Electronic city phase2, Bengaluru
Notice period- 0days
International customer service
Who we are looking for?
Addresses customer questions, provide information, and offer solutions to resolve problems or complaints. For e.g explaining product features, or guiding customers through processes.
Listen attentively to customer complaints, empathize with their concerns, and take appropriate steps to resolve the issues effectively. They may escalate complex problems to higher-level support or management if necessary.
Guide customers on how to use a product or service effectively. For instance, provide instructions, demonstrate features, or suggest best practices to improve the customers experience.
Maintain accurate records of customer interactions, including the details of inquiries, resolutions, and any follow-up actions taken.
Provide customers with a positive and Personalised experience, promoting customer loyalty and retention.
Preferred candidate profile
International Bpo experience is preferred.
Notice period- Immediate joiner
Excellent communication
Perks
Both ways Cabs.
Incentives
Competitive growth
If Interested send your cv on He*********i@te*********a.com or whatsapp on 9259203***.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Tech MahindraLocation(s): Bengaluru
Keyskills: Customer Service Management
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