Solution Customer Success Manager (scsm)-finance & Spend Management
- SAP
- 8 - 13 years
- Mumbai
- 16 days ago
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Job Description
Role Summary
As a Solution Customer Success Manager (SCSM) you will act as a trusted advisor a for customers adopting SAP Finance and Spend Management solutions. You will own the post-sales customer success lifecycle , while also bringing domain and solution expertise to accelerate value realization, drive adoption, mitigate risk, and identify expansion opportunities.
What you"ll do:
Customer Success & Value Realization
- Build and maintain trusted executive relationships with CFOs, Finance, and Procurement leaders.
- Understand customer business objectives, success criteria, and desired outcomes
- Drive adoption, consumption, and value realization Finance and Spend Management solutions.
- Align customers to the SAP Customer Value Journey , ensuring continuous progress from adoption to optimization.
- Manage escalations, de-escalate critical situations, and apply risk mitigation strategies during complex implementations or transformations.
Commercial Growth & Account Strategy
- Own and drive renewals, retention, and churn mitigation for assigned customers.
- Identify and qualify expansion, up-sell, and cross-sell opportunities in collaboration with sales and account teams.
- Contribute to account planning, governance, and long-term customer strategy .
Enablement, Collaboration & Ecosystem
- Drive internal and external enablement activities
- Collaborate with SAP partners to support joint go-to-market (GTM) initiatives and customer success outcomes.
- Work closely with regional and global SAP teams to leverage best practices and innovation across the portfolio.
- Coordinate SAP and partner resources to ensure successful delivery of finance and procurement transformations.
Skills & Competencies
Professional & Customer Skills
- Strong business acumen and executive presence
- Relationship-driven mindset with excellent communication and influencing skills
- Complex problem-solving and objection-handling capabilities
- Customer-centric approach with focus on outcomes and value
Solution & Technology Skills
- Deep understanding of SAP Finance and Spend Management Solutions , with expertise in at least one of the following:
- Planning & Consolidation (SAC Planning, Group Reporting)
- Treasury & Cash Management
- Billing, Revenue & Innovation Management (BRIM)
- Global Trade & Tax
- Governance, Risk & Compliance (GRC)
- Buying & Invoicing , Sourcing Suite , Supplier Risk, SAP Business Network
- Strong knowledge of SAP S/4HANA Finance , SAP Cloud Suite, SaaS delivery models, and Cloud ERP
- Ability to articulate solution value, differentiation, and industry proof points
What you"ll bring:
- 8+ years of experience with cloud software solutions and delivery models in finance and/or spend management
- 10+ years overall experience in roles such as Customer Success, Solution Advisory, Pre-Sales, Consulting, Sales, or Product Management
- Hands-on consulting or implementation experience is a strong advantage
- Experience working in a large, multi-national software/technology organization preferred
- Bachelor s degree required
- MBA, Master s in Finance, or Chartered Accountant (CA) preferred
Additional Information
- Ability to work effectively in a complex, matrixed, and virtual environment
- Willingness to travel 20 30% as required
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Finance & AccountingRole Category: TreasuryRole: Treasury Operations ManagerEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Mumbai
Keyskills: Procurement Product management SAP Consulting Billing Presales innovation management Spend management Analytics Risk mitigation
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