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Customer Service Representative | Upto 3.2 Lpa @ NLB Services

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 Customer Service Representative | Upto 3.2 Lpa

Job Description

Key Responsibilities

  • Handle customer inquiries via call and chat related to bookings, cancellations, and travel services.
  • Provide accurate information and resolve issues efficiently within defined timelines.
  • Maintain a high level of professionalism and empathy while dealing with customers.
  • Collaborate with internal teams to ensure smooth resolution of customer concerns.
  • Ensure adherence to process guidelines and service quality standards.

Requirements

  • Minimum 6 months of experience in an Voice/Chat or Customer Support role (Travel process experience preferred).
  • Excellent communication skills both written and verbal.
  • Graduate/Undergraduate candidates are eligible.
  • Immediate joiners preferred.
  • Willingness to work in rotational shifts.

Benefits

  • Competitive salary (up to 3 LPA).
  • 5-day working week.
  • Cab facility for transportation.
  • Dynamic work environment with growth opportunities

To Apply Please share your cv +91 8368237*** or mail - ma********a@nl****h.in

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: NLB Services
Location(s): Noida, Gurugram

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Keyskills:   Voice Support Blended Process Inbound Process Inbound Customer Service Handling Customer Queries Customer Service Solving Queries Inbound Calls Customer Satisfaction Voice Process Customer Support CSE Bpo Voice Customer Care Customer Handling International BPO

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₹ 2-3 Lacs P.A

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NLB Services

NLB is one of the fastest growing transformational workforce solutions provider. Over the last 16+ years, we have significantly grown our expertise from an IT Consulting firm to Digital Transformation, Analytics, Health-tech, E-Learning and Financial Services domains. Our comprehensive range of so...