Customer Service Manager
- Saikor Security
- 99 Positions
- Bengaluru
- 23 days ago
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Job Description
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
Keep ahead of industrys developments and apply best practices to areas of improvement
Control resources and utilise assets to achieve qualitative and quantitative targets
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Employement Category:
Employement Type: Full timeIndustry: Oil & Gas / PetroleumRole Category: Marine Service / Steward DepartmentFunctional Area: Not SpecifiedRole/Responsibilies: Customer Service ManagerContact Details:
Company: Saikor SecurityLocation(s): Bengaluru
Keyskills: service management management information system customer service operations customer service representatives customer service systems service lifecycle management service improvement customer service management service level management contact center management
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