International Chat Support Associate
- IntouchCX
- 1 - 3 years
- Hyderabad
- 3 months ago
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Job Description
Key Responsibilities
- Handle customer queries and concerns through chat support in a professional and timely manner.
- Provide accurate information and effective solutions to customer issues.
- Maintain high levels of customer satisfaction and service quality.
- Document customer interactions using CRM or support tools.
- Follow standard operating procedures (SOPs) and compliance guidelines.
- Escalate unresolved issues to the appropriate teams when required.
- Meet productivity, quality, and response-time KPIs.
Required Skills & Qualifications
- Minimum 6 months of experience in chat support/customer service.
- Excellent written communication skills in English.
- Good customer-handling and problem-solving skills.
- Hands-on experience with customer support tools (CRM, ticketing systems, live chat tools).
- Basic computer knowledge and typing speed.
- Ability to work in night shifts with rotational week-offs.
Work Details
- Shift: Night shifts
- Week-off: Rotational
- Mode: [Work from Office]
- Contact - 8125953*** (Bhavani)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success AssociateEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad+ View Contact
Keyskills: International Chat Process Chat Support Chat Process
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₹ .5-4 Lacs P.A
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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