Senior Process Executive
- Cognizant
- 1 - 5 years
- Hyderabad
- 3 months ago
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Job Description
Educational Qualification:
Should have done Graduation from any stream.
Qualification/Experience:
1+ years of experience in digital marketing with a strong focus on Google Ads.
Proven track record of success in managing complex Google Ads campaigns for large or enterprise-level clients.
In-depth knowledge of Google Ads features ,functionalities, and best practices across all campaign types (search, display, video, shopping).
Experience in customer facing support roles in Phone, Chat and Email channel
A passion for staying up-to-date on the latest Google Ads developments and industry trends.
Responsibilities:
Stay up-to-date on the latest Google Ads features and product updates, translating them into actionable strategies for clients.
Identify and document best practices from consults data specifically relevant to the Platinum client
Skills -
In-depth knowledge of the Google products and services in scope of Troubleshooting
Passion for the product and the customer
Excellent analytical skills with the ability to interpret complex campaign data and identify trends.
Strong communication skills, with the ability to explain technical concepts in a clear and concise manner.
Experience collaborating with clients at a strategic level and building strong relationships.
Understanding of advertisers needs and behavior
Ability to identify and prioritize process improvement opportunities
Active listening and understanding customer needs
Candidate should be ok to work in rotational/Night shifts.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer SuccessRole: Customer Success - OtherEmployement Type: Full timeContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Google AdWords Ad Optimization customer service Ad Operations Digital Marketing Campaign Management Search Engine Marketing google ads
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