Customer Support Representative
- Wroots Global
- 99 Positions
- Bengaluru
- 2 months ago
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Job Description
BPO Associate - BPO voice process
To schedule an Interview call - Ashwini hidden_mobile
Requirements:-
- Excellent Communication in English and Hindi
- Freshers are welcome to apply!!
- Immediate joiners only.
Job Description:
As BPO Voice Process Associate for a Customer Support domain, you will be responsible for handling customer calls from clients, providing effective and efficient solutions for a range of inquiries. This role requires excellent communication skills, strong problem-solving abilities, and the ability to maintain a professional and courteous tone at all times.
Key Responsibilities:
- Handle inbound queries from customers in a professional and friendly manner.
Identify and resolve customer complaints by providing timely solutions.
Maintain a high level of customer satisfaction by addressing inquiries promptly.
Meet individual and team performance metrics, including call handling time, customer satisfaction, and issue resolution.
Work collaboratively with cross-functional teams to resolve escalated issues.
- Work Location: Bangalore
- Shifts: General & Rotational Shift (6 days work /1 day off)
- Salary- Upto 3.5LPA
-Freshers and Immediate Joiners Only!!!!
Employement Category:
Employement Type: Full timeIndustry: BPO / Call CenterRole Category: Customer Service (International)Functional Area: Not SpecifiedRole/Responsibilies: Customer Support RepresentativeContact Details:
Company: Wroots GlobalLocation(s): Bengaluru
Keyskills: telecalling inside sales customer relationship customer service customer support voice process
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