Walkin For experience - Customer support background -Chennai @ Cognizant

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Walkin For experience - Customer support background -Chennai

Cognizant
1 - 3 years
Chennai
2 months ago
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Job Description

Roles and Responsibilities

Handle customer queries via phone calls, emails, and chats to resolve their issues in a timely and professional manner.
Provide technical support to customers on various products and services related to banking, finance, insurance, healthcare, IT services, medical devices, pharmaceuticals, software solutions etc.
Utilize excellent communication skills to build strong relationships with customers and understand their needs effectively.
Work efficiently under pressure while maintaining accuracy and attention to detail.
Collaborate with team members to achieve common goals and objectives.

Desired Candidate Profile

1-3 years of experience in BPO/Call Centre environment handling international voice process or similar roles (customer care/customer service).
Strong English language proficiency for effective communication with international clients.
Ability to work flexible shifts including rotational shifts as per business requirements.
Excellent problem-solving skills with ability to handle complex customer queries independently.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Non Voice - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Chennai

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Keyskills: Customer Care Customer Relationship Email Support Customer Service Technical Support Voice Process Non Voice Customer Handling Voice Support International Voice Process

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Walkin For experience - Customer support background -Chennai @ Cognizant

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