About the Group
Indiana Group was incorporated in the year 1970 as a grating fabricator and is today recognized as a diversified group focused on structural steel fabrication. Indianas business verticals are fabricated steel structure, steel bridges, gratings, handrails, cable management systems and bulk material handling systems. Indiana is a customer-centric group and has experience of working with leading owners, consultants and contractors worldwide.
Our head office is at Andheri East, Mumbai and branch offices at Delhi, Kolkata, Baroda, Chennai, Hyderabad and Pune. Our strength is derived from ultra-modern fabrication facilities, a strong team of qualified and experienced engineers and a highly motivated and skilled workforce.
Role & responsibilities
1. Issuing, reissuing, or canceling tickets booked with credit points through reservation or loyalty program systems. and checking available credit points, expiry dates, blackout dates, and redemption conditions before confirming bookings.
2. Redeeming airline, travel, or loyalty credit points to issue tickets according to customer eligibility and program rules.
3. Guide on the best use of credit points, partial redemptions, upgrades, or point-plus-cash options.
4. Handling discrepancies such as missing points, failed redemptions, or system errors by coordinating with loyalty program support teams.
5. Manage international Hotel booking when required.
Preferred candidate profile

Keyskills: Ticket Booking Visa Processing Hotel Booking International Ticketing Credit Card Operations Travel Booking