Job Description
Bachelors degree in Computer Science or similar field; or equivalent work experience
4-7 years of relevant experience required.
Understanding of ITIL - Change, Incident, Problem, Knowledge Management
Experience working with a Server/NOC/Application support and troubleshooting
Strong analytic skills including ability to identify patterns and potential issues
Situation management and decision-making skills
Exceptional written and verbal communication skills.
Ability to multi-task and remain calm in critical situations
Detail oriented
Preferred Qualifications
Certifications preferred: ITIL Foundation Certification
Previous experience in a Critical/Major Incident Management role
Experience working with the following tools: MS Office, ServiceNow, Power BI, JIRA, Confluence
Experience with event correlation and interpretation, utilizing various monitoring and troubleshooting tools (Dynatrace, SumoLogic)
Solid understanding of business functional areas, systems, and capabilities
Solid understanding of basic infrastructure design, operation and technical troubleshooting
Experience supporting applications within the Ficial Services industry (e.g. broker-dealer, asset management, insurance, etc.).
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: DBA / Data warehousing
Role: Database Administrator
Employement Type: Full time
Contact Details:
Company: Zensar
Location(s): Hyderabad
Keyskills:
Computer science
Application support
Incident management
Asset management
ITIL
Troubleshooting
MS Office
JIRA
Monitoring
Financial services