Timetabling Specialist
- Gus Education India
- 2 - 6 years
- Hyderabad
- 17 hours ago
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Job Description
About Gus Education India (GEI)
- GUS Education India (GEI) is the education arm of Global University Systems, a leading Global Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.
Nature of The Job
- The Timetabling Specialist manages and coordinates academic scheduling within a university. Key duties include developing and maintaining the academic timetable, managing staff workload, enhancing the student experience through improved timetables, coordinating operational tasks like room bookings and assessments, and supporting institutional initiatives to improve the timetabling system. The role demands strong organizational skills, attention to detail, and collaboration with university departments and stake holders.
Job Purpose
- Plan and manage the academic timetable in collaboration with the Campus Management team, ensuring efficient resource use across all sites. Schedule academic team workloads, enhance student experience through improved timetable accuracy and publication, and ensure coordinated planning for related activities such as assessments and room bookings. Support university-wide initiatives to improve the timetabling service as the Universitys portfolio expands.
Academic Timetable Planning
- Collaborating with campus management and academic staff to develop and maintain the academic timetable, ensuring efficient use of resources like classrooms, staff, and equipment.
- Should be able to read through the year planner to analyze upcoming scheduling.
- Utilizing timetabling software effectively, ensuring the team is proficient in its use, and exploring ways to enhance scheduling processes through technology.
Workload Scheduling
- To assist colleagues in the design, construction, production and scheduling of course timetables and assessments taking careful account of the academic requirements of the programs concerned.
- To plan and create schedules for live assessments such as Oral Skills based on assessment calendars and regulations.
- Responsible for monitoring Timetabling related inboxes daily including ad-hoc room bookings; dealing with both internal and external customers.
- To monitor the Campus Room Bookings inbox aiding and support to third parties utilizing ULaws accommodation and external bodies wishing to hire accommodation.
Student & Staff Experience Enhancement
- To oversee the administration and recording of academic staff absences for sickness, holidays and other reasons, referring decisions to the Head of Tutors and liaising with the People team where they fall outside current University Policy or guidelines.
Operational Coordination
- Ensuring that timetabling is aligned with and informs other operational tasks such as room bookings, assessment scheduling, and the distribution of course materials.
- To promote and sustain a constructive, supportive, and friendly working relationship with all customers, external and internal, immediate, and senior management and other work colleagues.
- Identifying areas for process improvement and implementing best practices to enhance the efficiency and effectiveness of the scheduling process.
- In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by Team Leaders and Operational Managers.
Desired Profile
Qualification
- Bachelor's degree in a related field
- Overall, 3 - 6 years of experience
Skills
- Excellent and effective oral and written communication.
- Excellent customer focus
- Analytical approach to problem solving
- Able to deal with high volumes of tasks simultaneously
- Excellent interpersonal skills and team working skills
- Organized with excellent prioritization skills
- Commitment to continual improvement
GUS Values
- The expectation is that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, and safety policies of the company.
- GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply
Benefits
- At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
- This role is a full-time position with a competitive salary and benefits package.
- The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
- To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
- The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 10 days of medical leave, 6 days of casual leave, 18 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days time off in a year.
Job Classification
Industry: Education / TrainingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer ServiceEmployement Type: Full timeContact Details:
Company: Gus Education IndiaLocation(s): Hyderabad+ View Contact
Keyskills: International Voice Process Communication Skills Customer Support Scheduling Voice Process
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₹ -7 Lacs P.A
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