Hiring For freshers - Immediate joiners
- Cognizant
- 0 years
- Hyderabad
- 2 days ago
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Job Description
Domain: ITES/BPO, KPO
Designation: Process Executive Voice & Chat (Blended)
Educational Background: Minimum Graduate
- Excellent communication skills (both written and verbal)
- Ability to communicate with customers, with customer centric mindset
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Ability to concentrate follow customers issues without distraction to resolution
- Good composition skills ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Familiarity with Windows, Microsoft Office & Browsing Internet resources
- Excellent typing skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Organized and detail-oriented
- Resolving Technical complex queries
- Drive continuous improvement through root cause identification and defect elimination
Shifts: Rotational/ Flexibility to work in night shift (24*7)
Work location: HYD - permanent work from office.
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Voice / BlendedRole: Voice / Blended - OtherEmployement Type: FreshersContact Details:
Company: CognizantLocation(s): Hyderabad
Keyskills: Customer Support Bpo Voice Voice Process International Voice Process
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