ServiceNow Senior Business Analyst
- Infobeans
- 5 - 10 years
- Indore
- 3 days ago
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Job Description
- Lead requirement discovery workshops, process walkthroughs, and gap analysis sessions across multiple business functions
- Collaborate with business and technical stakeholders to understand current-state and define future-state processes
- Translate complex business requirements into functional specifications, epics, user stories, and clear acceptance criteria
- Conceptualize and document end-to-end business processes, workflows, and data flows within the ServiceNow platform
- Act as a bridge between business users and technical teams to ensure accurate requirement interpretation and delivery
- Opportunity to work closely with business stakeholders and influence platform-driven transformation
- High visibility role with direct impact on solution quality and user experience
- Exposure to multiple ServiceNow workflows and enterprise-scale implementations
- Collaborative environment that values clear communication and structured problem-solving
- Strong scope for learning and professional growth within the ServiceNow ecosystem
- Strong understanding of ServiceNow data models, workflows, and integration capabilities
- Proven experience in requirement gathering, functional analysis, and documentation
- Hands-on experience writing BRDs, FRDs, functional design documents, epics, and user stories
- Excellent business communication, stakeholder engagement, and presentation skills
- Ability to analyze gaps, propose functional solutions, and align outcomes with business objectives
- ServiceNow CSA certification (preferred)
- Experience working in agile or SAFe delivery models
- Exposure to multiple ServiceNow modules such as ITSM, HRSD, CSM, or GRC
- Prior experience in enterprise or consulting environments
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: InfobeansLocation(s): Indore
Keyskills: business analyst servicenow itsm gap analysis design business processes grc agile user stories user experience
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InfoBeans Systems is a fast growing software development company with offices in Pune and Indore and business development centre in US. We develop customized business applications for large and mid-size organizations in the US. We strongly believe that customer success defines our success. Hence, we...
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