Fresher Technical Support - Boomi
- United Techno Info
- 0 - 2 years
- Chennai
- 3 days ago
- Email to a friend
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Job Description
You will play a crucial role in assisting customers with technical issues related to the Boomi integration platform. You will be responsible for diagnosing and resolving problems, providing guidance on best practices, and ensuring a positive customer experience.
Key Responsibilities
- Technical Support: Provide prompt and effective technical support to customers experiencing issues with the Boomi integration platform.
- Issue Resolution: Diagnose and troubleshoot customer-reported issues, ensuring timely and accurate resolution.
- Customer Communication: Maintain clear and concise communication with customers, keeping them informed about the status of their support tickets and providing updates on issue resolution progress.
- Knowledge Sharing: Contribute to the knowledge base by documenting common issues, solutions, and best practices to facilitate efficient problem resolution.
- Collaboration: Work closely with cross-functional teams, including development and other stakeholders to escalate and resolve complex issues.
- Continuous Improvement: Proactively identify areas for improvement in processes, tools, and documentation to enhance overall customer support effectiveness.
Qualifications
- Strong knowledge in Java/ APIs.
- Solid understanding of integration concepts, RESTful APIs, web services, and XML/JSON data formats.
- Experience working with databases
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Back End DeveloperEmployement Type: FreshersContact Details:
Company: United Techno InfoLocation(s): Chennai
Keyskills: rest python providing web services analytical issue resolution interpersonal skills problem solving customer support technical support java concepts customer communication xml integration .net json api problem resolution communication skills customer experience
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United Techno Info Systems P Limited At United Techno, we use experience and collaboration to solve customer problems and device user friendly solutions. Headquartered at Silicon Valley, USA we at United Techno implement the philosophy of ''United we Solve, thereby helping our customers solve co...
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