Customer Success Research Analyst @ Infobeans

Home > Business Intelligence & Analytics

Customer Success Research Analyst

Infobeans
7 - 12 years
Indore
2 days ago
Email to a friend
Report this job

Job Description

The role works closely with Customer Success, Engineering, and Leadership teams by delivering clear, actionable, and well-structured research insights that influence account strategy, roadmap decisions, and proactive engagement.

Key Responsibilities

Customer Account Intelligence
Conduct deep research on existing customers across geographies to identify:
Expansion, cross-sell, and up-sell opportunitiesSignals of change (technology shifts, org changes, investments, MA, hiring trends, compliance needs, etc.)
White spaces and unmet needs aligned to our offeringsTrack ongoing developments for a defined set of strategic accounts (news, tech direction, hiring, partnerships, investments).
Strategic Research Analysis
Build company, industry, and technology intelligence including:IT landscape and digital maturity
Current and emerging technology prioritiesVendor ecosystem and competitive positioningSWOT, competitor benchmarking, and opportunity mappingTranslate raw data into clear narratives and insights, not just information.

Skills Competencies

Must-Have
Strong secondary research and market intelligence experienceExcellent written communication ability to explain complex insights clearly and crisplyWorking knowledge of G Suite (Google Sheets, Slides, Doc)
Hands-on experience using GenAI tools for research, synthesis, and productivityProven ability to work independently with minimal supervision.
High attention to detail and quality orientation. Strong analytical thinking and structured problem-solving
Good to Have
Exposure to IT services, technology consulting, or digital transformation domains
Experience supporting sales, account management, or customer success teams
Experience with tools like Bloomberg, Reuters Eikon, DB Hoovers, ZoomInfo, Apollo.ai, Tableau, Power BI

Educational Background

MBA or equivalent postgraduate degree preferredEngineering or quantitative undergraduate background is a plus

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Data Science & Analytics
Role Category: Business Intelligence & Analytics
Role: Business Analyst
Employement Type: Full time

Contact Details:

Company: Infobeans
Location(s): Indore

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: research analyst customer success it services bloomberg ai power bi google sheets research sales account management tableau secondary research compliance leadership digital transformation hoovers

Fraud Alert to job seekers!

₹ Not Disclosed

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Business Analyst

Sapwood Ventures

2 - 6 years

Chennai

2 days ago

₹ Not Disclosed

Reporting Analyst

IntouchCX

1 - 4 years

Hyderabad

2 days ago

₹ Not Disclosed

Technical Research Analyst

IntouchCX

2 - 3 years

Hyderabad

2 days ago

₹ Not Disclosed

Lead Analyst - Azure Data Brick With Etl And Power Bi

CGI

6 - 10 years

Bengaluru

2 days ago

₹ Not Disclosed

Infobeans

InfoBeans Systems is a fast growing software development company with offices in Pune and Indore and business development centre in US. We develop customized business applications for large and mid-size organizations in the US. We strongly believe that customer success defines our success. Hence, we...

Customer Success Research Analyst @ Infobeans

Home > Business Intelligence & Analytics