A day in the life The right candidate earns trust through outstanding performance, effective communication skills, and a record of delivering results timely and effectively. This involves risk mining, identifying new patterns, measure identity level risks and imply necessary action accordingly. Provide data analysis conduct investigations Pull data from numerous databases (using Excel, SQL and/or other database) and to perform ad hoc reporting and analysis as needed Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends Understand the business impact of the trends and make decisions that make sense based on available data Knowledge to systematically escalate problems or variance in the information and data to the relevant owners and teams Work within various time constraints to meet critical business needs, while measuring and identifying activities performed About the team
Fraud Identification Remediation and Enforcement (FIRE) team sits within the Seller Lifecycle Management (SLM) org which is a part of broader Selling Partner Identity Verification (SPIV) org
The team investigates seller accounts to understand the identity operating the account and we take necessary actions when we find that the identity is risky and can cause negative downstream customer and/or ficial impact to Amazon
Minimum 18 months of CTPS investigations experience as L4 Sr
Investigator, or 12 months experience in bad actor investigations/risk mining/ fraud/abuse/identity risk investigation experience
Need written and verbal communication skills including the ability to comfortably engage with internal and external customers
Leverages team knowledge across several specialty areas to help resolve recurring customer issues Work with upstream teams to fix the gaps
Ability to follow the data wherever it goes and make an accurate decision for comprehensive investigations
Have analytics/ SQL knowledge Drives risk mitigation activities, defines requirements, facilitates progress, identifies blockers, and increases the visibility of issues with intent to fix it
18 months experience in a related fraud, abuse or enforcement team Ability to think beyond the SOP and recommend the right outcome
Extensive experience as an L4 Sr
Investigator with strong display of leadership principles