Assistant General Manager-Call Centre
- Masadir Hr Services
- 13 - 20 years
- Noida, Gurugram
- 4 days ago
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Job Description
13 years - 20 Years in call centre operations especially in outbound sales
Should currently be handling 500 and plus telecallers with his/her team.
To oversee 700-seat outbound call center operations and ensure high productivity by controlling, monitoring, analyzing, and reviewing the system.
Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; defining user requirements; establishing technical specifications; and setting productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
Develops call center systems by creating customer interaction and voice response systems, voice networks, designing user interfaces, developing and executing user acceptance test plans, and planning and managing implementations.
Maintains and improves call center operations by monitoring system performance, identifying and resolving issues, preparing and implementing action plans, conducting system audits and analyses, managing system and process improvements, and overseeing quality assurance programs; installs upgrades.
Achieves call center human resources goals by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; managing scheduling systems; communicating job expectations; planning, monitoring, evaluating, and reviewing employee contributions; planning and reviewing compensation activities; and enforcing policies and procedures.
Prepares call center performance reports by gathering, analyzing, and summarizing data and trends.
Hands-on experience in the domestic outbound sales process.
Experience in outbound call center sales process 6 to 8 years. Minimum number of agents managed: 500+.
Mandatory skills in short:
1. Outbound sales
2. currently handling 500+ Telecallers in his/her team
3. Experience more than 13 years in the industry.
Directly share resumes(by neatly drafting the mandatory skills required for the job) at sa*****z@ma******r.com
Job Classification
Industry: AviationFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Head - OperationsEmployement Type: Full timeContact Details:
Company: Masadir Hr ServicesLocation(s): Noida, Gurugram
Keyskills: telecallers management Call Center Operations 500+ telecallers Outbound Sales Contact Center Operations Call Center Management Bpo Operations Dialer Management Sales Operations product based Customer Service Operations Needs Assessment
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