Digital Journey Owner
- Idfc First Bank
- 3 - 6 years
- Mumbai
- 2 months ago
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Job Description
Job Requirements
About the Role
The Digital Journey Owner will lead and manage the banks digital transformation initiatives in alignment with long-term strategic objectives. This role involves close collaboration with cross-functional teams to identify and implement digital capabilities that enhance client experiences. The role holder will be responsible for driving innovation, ensuring operational efficiency, and delivering best-in-class digital solutions.
Key Responsibilities
- Drive and implement the banks digital strategy in alignment with organizational values, objectives, and priorities.
- Collaborate with cross-functional teams to gather requirements and promote new digital capabilities.
- Monitor and report monthly performance against digital transformation spend and value targets.
- Manage relationships with third-party digital delivery partners, ensuring performance against agreed SLAs and KPIs.
- Work closely with the IT Digital Transformation team to review performance and suggest improvements.
- Ensure adherence to regulatory guidelines and internal compliance standards.
- Prepare dashboards and reports on key metrics for senior management.
- Foster a culture of agility, elite performance, and innovation across the digital transformation team.
- Develop and maintain training materials and documentation for internal business users; coordinate ongoing training sessions.
- Create and manage detailed project plans, including resource allocation and cost estimates.
- Participate actively in internal testing and UAT phases; manage defect backlogs and clarify requirements.
- Explore internal and external ecosystems to inject new insights into digital use cases.
- Communicate with IT leads to identify opportunities for collaboration and resource utilization.
- Promote best practices and standardized processes for consistent delivery of digital projects.
- Stay updated on global market trends and competitor strategies in key markets.
Education
- Graduation: Bachelor of Technology in any discipline from a recognized institution.
- Post Graduation: MBA/PGDM preferred
Experience
- 4 to 6 years of relevant experience in digital transformation, project management, or related domains.
Skills and Attributes
- Strong understanding of digital strategy and transformation frameworks.
- Excellent stakeholder management and cross-functional collaboration skills.
- Proficiency in performance tracking, reporting, and dashboard creation.
- Ability to manage third-party vendors and ensure delivery against SLAs.
- Familiarity with regulatory compliance in the banking or financial services sector.
- Strong analytical, problem-solving, and communication skills.
- Passion for innovation and continuous improvement.
Job Classification
Industry: Financial ServicesFunctional Area / Department: Product ManagementRole Category: Product Management - OtherRole: Product Manager - OtherEmployement Type: Full timeContact Details:
Company: Idfc First BankLocation(s): Mumbai
Keyskills: Digital Strategy Project Management Digital Transformation
Idfc First Bank
About Capital First Limited: CFL is listed on BSE and NSE (Stock Code: CFL). The company provides Mortgage loans to SMEs against pledge of property, Gold Loans to retail customers, Consumer Durable Loans, Two wheeler loans, and senior secured Wholesale loans. During the last year the company expande...
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