Senior Trainer
- Concentrix
- 3 - 7 years
- Bengaluru
- 8 days ago
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Job Description
Role & responsibilities
- Agent Training: Conduct thorough training sessions on product and processes whenever there are New Hire Training (NHT) batches & support continuous learning for on floor agents while not handling a NHT batch
- Performance Monitoring: Regularly monitor agent contacts to identify areas of opportunity for improvement. Created interactive contents to deliver the training
- Collaborative Action Planning: Work closely with Operations and Quality teams to design and implement action plans addressing identified opportunities.
- Training Targets: Responsible for achieving defined training conversion targets and managing retention during training periods.
- Operational Alignment: Consistently audit contacts, understand operational needs, and conduct refresher courses to ensure alignment.
- Innovative Training: Incorporate floor requirements into classroom training to demonstrate innovation and effectiveness.
- Data Management: Maintain training-related data as per established processes.
Preferred candidate profile
- Training Methodologies: Proven experience in training methodologies (ADDIE Framework) and developing soft skills such as communication, critical thinking, and time management.
- Communication: Excellent oral and written communication skills.
- Performance Metrics: Ability to drive key performance metrics related to training and operations.
- Technical Proficiency: Proficient in Microsoft Office Suite.
- Multi-tasking & Prioritization: Ability to manage multiple tasks, prioritize effectively, and meet timelines of deliverables.
- Professionalism: Self-starter with a strong sense of urgency and professionalism, able to work well under pressure.
- Attention to Detail: Strong attention to detail and the ability to develop good relationships.
- Flexibility: Willingness to work in a 24x7 environment, including night shifts and weekends, based on scope.
- Upskilling: Open to being upskilled in advanced training practices and VASS
- Content Moderation: Experience in content moderation is an added advantage.
Educational Qualification: Bachelors degree
Disclaimer: -
'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for recruitment, processing or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: FreshersContact Details:
Company: ConcentrixLocation(s): Bengaluru
Keyskills: Process trainer Classroom Training Process Training On Job Training OJT TNI Training Delivery Product Training
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