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Process Excellence Consultant @ Wipro

Home > Customer Success, Service & Operations - Other

Wipro  Process Excellence Consultant

Job Description

Position: Deputy Manage

Band:B3

Voice/ Non-Voice: Non Voice

Shift: Mostly General Shift, but require flexible working as per business requirement

Qualification : Graduate/PG (BE / B Tech/ MBA/ B.Stat)

Experience : Minimum 4 + years as Quality & Process Excellence/ Consulting practitioner & total 9 -10 years of overall Experience

Experience Breakup: 

-Quality / Process Excellence/ Consulting
-Preferably Trust & Safety/ Content Moderation experience

Essential Hiring Skills:

-Strong functional knowledge of Six Sigma, Statistical tools, Quality& Process re-engineering
-Change management skills & Facilitation Skills
 -Problem Solving tools / analytical skills
  Exposure to ISO, CMMi or COPC will be added advantage
 Consulting experience in Shared Services Set up/BPO space is desirable
-Excellent Interpersonal and leadership skill

Good to have Hiring Skills:

  Program management & change management
  Problem solving tools/ analytical skills
  Excellent communication / interpersonal, facilitation skills
  High energy level, confident, assertive and team player

Responsibilities:

- Responsible for driving quality initiatives for Wipro / Client Accounts.
-Working with dispersed cross functional teams on organizational process (re)-design or industry specific business processes
- Leverage business optimization & innovation tools & application for process re-engineering
-Benchmarking processes, Mgmt dashboard set up & building the best practices repository.
-Change planning and management for deployment of re-designed processes and best practices for large teams without reporting relationship
- Facilitating workshops, remote groups and leading process diagnostic for articulation of process issues and solution formulation

Location: Hyderabad/Bangalore

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success, Service & Operations - Other
Role: Customer Success, Service & Operations - Other
Employement Type: Full time

Contact Details:

Company: Wipro
Location(s): Hyderabad

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Keyskills:   Six Sigma Certified Process Excellence Six Sigma Green Belt Certified Six Sigma Black Belt Lean Six Sigma

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