Branch Service Operations Manager
- Idfc First Bank
- 5 - 10 years
- Jodhpur
- 4 days ago
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Job Description
Role/Job Title: Branch Operations and Service Manager
Function/Department: Rural Banking
Role & responsibilities
- Manage a team of customer service managers in charge of the inbound channel and correspondence branches.
- Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
- Ownership of customers issues and ensure proactive resolutions of the same.
- Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industrys developments and apply best practices to areas of improvement.
- Develop service procedures, policies and standards.
- Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
- Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
- Adherence to and manage the approved budget.
- Maintaining an orderly workflow according to priorities.
- Regulate resources and utilize assets to achieve qualitative and quantitative targets.
- Enhancing service quality and the level of customer focus in the organization.
- Leverage in-house synergies through collaboration with internal stakeholders.
Preferred candidate profile
Female candidates only
Interview details :
Date - 12th Feb. 2026
Time - 10AM-4PM
Address - Ground Floor, Jassi Tower, Khasra no. 22, Block no. 3, Village Nandri, Tehsil & District Jodhpur, Rajasthan 342027
Job Classification
Industry: BankingFunctional Area / Department: BFSI, Investments & TradingRole Category: Banking OperationsRole: Branch Operations ManagerEmployement Type: Full timeContact Details:
Company: Idfc First BankLocation(s): Jodhpur
Keyskills: Branch Operations Branch Banking Operations Customer Engagement
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