Investigation Specialist, Fraud Prevention Operation
- Amazon
- 1 - 6 years
- Hyderabad
- 4 days ago
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Job Description
Roles and Responsibilities:
This includes, but is not limited to:
Researches and evaluates facts surrounding seller transactions
Takes appropriate action on investigated transactions based on established standard operation procedure and tools
Documents their actions by providing detailed annotations
Communicates with external customers via phone or email during the investigation process
Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
Understand the issue and make best use of the available resources to resolve it
Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
Communicate with internal and external stakeholders
Understand performance metrics to create analysis for driving business goals
Meet predetermined and assigned productivity targets and quality standards Basic Qualifications
Education Qualification: Graduate in any discipline
Work Experience: 0 to 4 years
Communication SkillsExcellent communication skills (written and spoken) English language
Ability to handle and interpret large sets of data
Demonstrated ability to work in a team in a very dynamic environment Preferred Qualifications
Demonstrated problem solving and analytical skills
Proven ability to work productively and efficiently in an independent setting
Proven ability to clearly communicate with managers and associates at all levels
Global perspective and solid understanding of business objectives
Excellent attention to detail and work with the highest level of accuracy Additional Information:
Shifts: Rotational (it is a 247 shift environment and shifts are rotational changes every 3-4 months) Weekly Off: Rotational twoday off (it is a 5-day working week with 2 days off. The off days changes every 3-4 months) About the team
The mission of Fraud Prevention is to build trust with all its Customers & Partners Buyers, Brands, Vendors, Sellers, and Employees in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth.
Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally. 1+ years of customer service experience
Speak, write, and read fluently in English
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in payments or e-commerce NA
Job Classification
Industry: InternetFunctional Area / Department: Legal & RegulatoryRole Category: Legal OperationsRole: Legal Operations - OtherEmployement Type: Full timeContact Details:
Company: AmazonLocation(s): Hyderabad
Keyskills: Analytical skills Quality standards Manager Quality Assurance Investigation Manager Technology Customer service Management MS Office Analytics Supervision
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