Team Lead- Sales
- Concentrix
- 3 - 8 years
- Delhi, NCR
- 2 months ago
- Email to a friend
- Report this job
Job Description
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.
Role & responsibilities :
- Responsible for the day-to-day supervision of a group of associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
- Regularly impart effective coaching to team members, enabling consistent high performance delivery
- Identify performance related issues, develop an action plan for improvement and implement corrective action
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
- Communicate expectations to employees and provide timely updates
- Provide subject matter expertise in handling escalated customer calls as needed
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
- Stay current on internal work processes, policies, and procedures. Attend required manager development training
- Promote CNX values- walk the talk and lead by example
- Ability to mentor, coach and provide direction to team members
Willingness to work a flexible schedule
Preferred candidate profile :
- Sales Experience Mandatory
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: ConcentrixLocation(s): Delhi, NCR
Keyskills: Team Coaching Team Handling Target Achievement Team Management Attrition Control Attrition Management Team Coordination Team Motivation Shrinkage Control
Similar positions
Concentrix
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global ...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in