Site Reliability Engineering
- Optum
- 9 - 14 years
- Bengaluru
- 2 months ago
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Job Description
The Senior Site Reliability Engineer plays a significant role in implementing and maintaining highly available and scalable systems. This engineer will drive the seamless performance of consumer facing applications and their backends across a matrixed organization. This role will also collaborate with cross-functional teams to detect and communicate performance opportunities, develop service level indicators, participate in war rooms and establish error trending review process.
Youll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Reduce UI and customer abrasion errors on Consumer Experience OptumRx sites
- Improving Net Promoter Score
- Improve service uptime and resiliency
- Enhance metrics reporting and clarity on service health and customer expectations
- Monitoring, troubleshooting, detecting anomalies and resolve performance issues
- Reviewing trends and page performances and provide solutions to bottlenecks
- Looking for alerting patterns, setting Service Level Indicators and Service Level Objectives with the dev team, participate in war rooms, enhance observability
- Proactive issue handling, alert threshold improvements, Adjusted Down Time Metric reduction, Raw Error Rate reduction, error trending review process
Required Qualifications:
- 3+ years of experience in Site Reliability Engineering or related work (systems engineer or software engineer)
- 3+ years of monitoring tool experience (Dynatrace, Splunk, Glassbox, Azure App Insight, DataDog)
- 3+ years of analyzing, interpreting, and communicating impactful insights
- 2+ years of working with cloud architecture (Azure)
- 3+ years of troubleshooting complex application issues
- 3+ years of participating and leading multi-application war rooms
Preferred Qualifications:
- Good understanding of networking concepts (e.g. routing, firewalls, proxies) and technologies (e.g. HTTP, TLS, Nginx)
- Ability to troubleshoot infrastructure issues on Cloud platforms
- Automation of manual data collection and Excel report generation.
- Ability to present to multiple grade levels with understanding for each level
- Excellent at debugging complex systems
- Loves puzzles
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & NetworksRole Category: Hardware and Networks - OtherRole: Hardware and Networks - OtherEmployement Type: Full timeContact Details:
Company: OptumLocation(s): Bengaluru
Keyskills: Site Reliability Engineering Dynatrace routing Azure Sre Azure App Insight firewalls proxies Glassbox Splunk Datadog
Optum
Careers at OptumIf you're going to change careers, why not look for an employer that's out to change everything? If you have that kind of appetite for change, Optum is the right place for you. As part of the growing UnitedHealth Group family of businesses, we're driving innovation and change a...
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