Hiring For customer support voice process (US Shift) @ Cognizant

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Hiring For customer support voice process (US Shift)

Cognizant
3 - 6 years
Chennai
4 days ago
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Job Description

Roles and Responsibilities

Provide exceptional customer service to clients through phone calls, emails, or chats.
Handle customer inquiries, resolve issues, and provide solutions in a timely manner.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with team members to achieve sales targets and improve overall performance metrics.
Participate in training sessions to enhance communication skills, product knowledge, and process understanding.

Desired Candidate Profile

3-6 years of experience in BPO/Call Centre environment handling international voice processes (US/UK).
Excellent Communication Skills with strong verbal & written English proficiency.
Ability to work on rotational shifts including night shifts (US shift).
Strong Soft Skills Training certification required; additional certifications like VNA/BPO/CSE preferred.

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Voice / Blended
Role: Voice / Blended - Other
Employement Type: Full time

Contact Details:

Company: Cognizant
Location(s): Chennai

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Keyskills: UK Process process trainer bpo Process Training Soft Skills Training VNA voice and accent Communication Skills Soft Skills voice process CSE trainer Corporate Training

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Your name (*)

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Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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