Your browser does not support javascript! Please enable it, otherwise web will not work for you.

SPE-Ins Claims @ Cognizant

Home > Customer Success, Service & Operations - Other

 SPE-Ins Claims

Job Description



Job Summary

Join our dynamic team as a Specialist in Insurance Claims Data Associate where you will leverage your expertise in customer service and IT domain to enhance our claims processing efficiency. With a hybrid work model and rotational shifts you will play a crucial role in ensuring seamless operations and contribute to the companys mission of delivering exceptional service to our clients.


Responsibilities

  • Analyze and process insurance claims with precision to ensure timely resolution and customer satisfaction.
  • Collaborate with cross-functional teams to streamline claims processing and improve operational efficiency.
  • Utilize IT domain knowledge to enhance claims management systems and support digital transformation initiatives.
  • Provide exceptional customer service by addressing inquiries and resolving issues promptly.
  • Implement best practices in claims handling to minimize errors and optimize workflow.
  • Monitor claims trends and provide insights for process improvement and risk mitigation.
  • Support the development of training materials and conduct sessions to enhance team capabilities.
  • Ensure compliance with industry regulations and company policies in all claims activities.
  • Contribute to the development of innovative solutions to improve customer experience and service delivery.
  • Maintain accurate records and documentation for all claims processed to ensure transparency and accountability.
  • Participate in rotational shifts to provide consistent support and coverage for claims operations.
  • Engage in continuous learning to stay updated with industry developments and enhance professional skills.
  • Foster a collaborative work environment to drive team success and achieve organizational goals.

    • Qualifications

  • Demonstrate proficiency in customer service and IT domain to effectively manage insurance claims.
  • Possess strong analytical skills to assess claims data and identify areas for improvement.
  • Exhibit excellent communication skills to interact with clients and team members effectively.
  • Have experience in Property & Casualty Insurance as a nice-to-have skill to enhance domain expertise.
  • Show adaptability to work in a hybrid model and rotational shifts to meet business needs.
  • Display a proactive approach to problem-solving and process optimization.
  • Commit to ongoing professional development to enhance skills and industry knowledge.

    • Certifications Required

    Certified Customer Service Professional (CCSP) ITIL Foundation Certification.

    Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Customer Success, Service & Operations
    Role Category: Customer Success, Service & Operations - Other
    Role: Customer Service
    Employement Type: Full time

    Contact Details:

    Company: Cognizant
    Location(s): Pune

    + View Contact

    Keyskills:   analytical customer service strong analytical skills process optimization process improvement professional skills training operational efficiency professional development customer satisfaction claims digital transformation communication skills customer experience

     Fraud Alert to job seekers!

    ₹ Not Disclosed

    Cognizant

    Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the w...

    IneoJobs.com © 2026

    For enquiries: contact(at)indigojobs.in

    We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in