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Product Manager (Applications) @ Communezen Ventures

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 Product Manager (Applications)

Job Description

  • Product Manager (Applications) | UniLiv | Noida
  • Location: Noida (On-site / Hybrid)
  • Experience: 36 Years
  • Employment Type: Full-time
  • About UniLiv
  • UniLiv is building tech-enabled premium living for students and young professionals across India. We operate at the intersection of hospitality, operations, and technologyscaling structured systems in an otherwise unorganized market.
  • As we expand, our applications (resident-facing app + internal operations tools) must become faster, cleaner, and more reliable. This role is critical to that mission.
  • Role Overview
  • We are hiring a technical Product Manager (Applications) who can convert messy on-ground workflows into structured, scalable product systems.
  • This is not a roadmap-only role.
  • This is an execution-heavy, systems-driven PM role.
  • You will work closely with Engineering, CX, Operations, and Leadership to design, ship, and iterate operationally critical workflows.
  • What You Will Own
  • 1. Resident-Facing Application Workflows
  • Support & complaint management
  • Service requests & maintenance tracking
  • Updates & communication flows
  • Payment journeys (if applicable)
  • Community/events & add-on service journeys
  • 2. Internal Operations Systems
  • Ticket lifecycle design
  • SLA tracking & escalation logic
  • Assignment & ownership rules
  • Audit/checklist workflows
  • Closure validation & reopen logic
  • 3. Data & Reporting Reliability
  • Clean status/taxonomy structures
  • Event instrumentation
  • KPI dashboards for leadership
  • Reporting systems that operations can trust
  • Key Responsibilities
  • Problem Discovery & Prioritization
  • Spend time with on-ground staff, CX, and Ops teams
  • Identify bottlenecks and convert them into structured problem statements
  • Prioritize high-impact improvements using data and business context
  • Product Specification & Clarity
  • Write strong PRDs with flows, edge cases, non-functional requirements, and acceptance criteria
  • Define test scenarios before development begins
  • Ensure zero ambiguity before handoff to engineering
  • Execution & Release Ownership
  • Drive sprint cadence (backlog grooming, sprint planning, UAT coordination)
  • Manage releases and post-release quality monitoring
  • Iterate based on live data and operational feedback
  • Workflow & Systems Design
  • Build scalable ticket logic
  • Define SLA, escalation ladder, and reopen validation
  • Align product logic with SOP-based execution systems
  • Metrics & Adoption
  • Define KPIs (TAT, SLA breach %, reopen rate, adoption rate)
  • Run pilots measure refine scale
  • Drive measurable improvements across properties
  • Must-Have (Technical Background Mandatory)
  • Prior experience shipping mobile/web applications or internal tools
  • Strong comfort with APIs, integrations, and data flows
  • Ability to debug issues via logs and ask the right technical questions
  • Experience writing detailed product specs for engineering teams
  • Data-oriented mindset (analytics familiarity; SQL is a plus)
  • Strong written communication and structured thinking
  • Nice to Have
  • Background as Developer / QA / Business Analyst / Implementation Specialist
  • Experience in hospitality, co-living, real estate, logistics, or ops-heavy businesses
  • Exposure to ticketing systems, workflow engines, or SLA-driven operations
  • Experience improving operational productivity via product interventions
  • What Success Looks Like (First 90 Days)
  • Deep understanding of UniLivs property-level workflows
  • 24 shipped improvements with measurable operational impact
  • Reduced reopen rates or improved resolution speed
  • Clean status taxonomy and reliable reporting systems
  • Predictable execution cadence with engineering
  • Key Skills
  • Product Execution & Sprint Ownership
  • API & Integration Understanding
  • Workflow/System Architecture Thinking
  • Data-Driven Decision Making
  • Stakeholder & Engineering Alignment
  • Structured Problem Solving
  • How to Apply
  • Send your resume along with details of 2 shipped features/products (your ownership + measurable impact) to:
  • ut****h@un***v.in
  • Subject Line: Application Product Manager (Applications)

    • Job Classification

    Industry: Travel & Tourism
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: Software Development - Other
    Employement Type: Full time

    Contact Details:

    Company: Communezen Ventures
    Location(s): Noida, Gurugram

    + View Contact

    Keyskills:   Technical Analysis Product Execution & Delivery Technical Product Acumen Non - Negotiable Product Documentation & Spec Writing Analytics Tool Data-Driven Decision Making Workflow Analysis Workflow Automation Core Product & Project Management Tools

     Fraud Alert to job seekers!

    ₹ 50,000-70,000 P.A

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