Team Lead , Salary upto 12 L/A , Call Apoorva
- Accenture
- 3 - 8 years
- Bengaluru
- 2 months ago
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Job Description
Job Title:
Team Leader, Operations
Role and Key Responsibilities:
- Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Regularly impart effective coaching to team members, ensuring consistent high performance delivery.
- Identify performance related issues, develop an action plan for improvement and implement corrective actions.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Stay current on internal work processes, policies and procedures. Attend required manager development training.
Key skills & knowledge:
- Associate's degree in related field with two to four years of relevant experience preferred
- Highly motivated individual with skills to develop and coach team members to achieve performance expectations.
- Work well under pressure and follow through on items to completion!
- Strong oral and written communication skills; Ability to lead team members, multi-tasking, prioritization and meeting timelines of deliverables.
- Ability to mentor, coach and provide direction to team members.
- Willingness to work in a flexible schedule.
Educational qualification: Graduation
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Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: AccentureLocation(s): Bengaluru
Keyskills: Team Handling Team lead lead Team Coaching Team Management Team Supervision TL Team Leading handling Shrinkage banking
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Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the w...
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