CX Adoption Sales and Services Cloud Business Processes Consultant
- SAP
- 3 - 8 years
- Bengaluru
- 12 days ago
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Job Description
We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you
We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next
The work is challenging but it matters
You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong
What's in it for youConstant learning, skill growth, great benefits, and a team that wants you to grow and succeed Meet your team
Our team specializes in delivering end-to-end SAP Customer Experience (CX) solutions across implementation, advisory, and safeguard services
As part of the broader SAP CX ecosystem, we work closely with customers and partners to translate CX strategy into scalable, value-driven business processes and solution landscapes We bring deep expertise across the SAP CX portfolio including Sales, Service, Marketing, Commerce, and Customer Data solutions and support organizations through transformation journeys covering solution design, process optimization, rollout, adoption, and continuous value realization In addition, we actively embed Business AI and custom AI capabilities into CX programs leveraging standard AI features as well as tailored AI use cases designed around each customers unique business context
Our focus is to improve decision quality, increase productivity, accelerate process outcomes, and enable more intelligent customer engagement Beyond implementation, we act as a trusted partner to our customers providing advisory guidance, quality and architecture safeguarding, and best-practice driven delivery oversight
Our goal is not only successful deployment, but sustained adoption and measurable business outcomes through CX and AI-driven innovation To strengthen this mission, we are expanding our team with senior CX business process experts who can lead transformation conversations, shape solution direction, and drive high-impact outcomes across CX and AI-enabled programs What Youll Do
We are looking for a Sales Service Cloud technical consultant who is skilled in the solution as well as has technical expertise to meet the demands of the customer implementation needs
This role will offer you
To work on global/APAC Sales Service Cloud implementations helping the customers streamline their sales service processes
Opportunity to enhance your skills on other requisite areas to fast track your aspirations to become a Sales or Service Process Architect / CX Solution Architect
Fine tune your consulting skills with focused learning journeys suited to your needs and opportunities to explore various spheres of consultant journey
This role will help you to enhance skills in the specialized solutions space of Sales and Service cloud while providing opportunities to explore other related solutions under CX portfolio
The Consultant expected to
Performs tasks involved in implementation of SAP CX solution as per customer requirements using predefined methodologies
Implement and advocate for a "clean core" approach, ensuring minimal customization and adherence to standard SAP best practices Ability to design, develop, and implement custom extensions for SAP Sales Service Cloud V1 and V2 using SAP BTP solution Advanced knowledge of Sales Service Cloud UI Features (screen configuration, layouts, business roles, and other concepts) Leverage CAP to create robust and scalable backend logic for Sales Service Cloud extensions Utilize SAP Build App to develop low-code/no-code applications that integrate seamlessly with Sales Service Cloud V1/V2 solution Analyze and troubleshoot technical issues related to Sales Service Cloud extensions Continuously learn and apply the latest SAP Sales Service Cloud and BTP technologies and best practices Design, develop, and implement AI-driven extensions for SAP CX solutions using SAP BTP and SAP Business AI services Promote a "cloud mindset" within the team, advocating for the adoption of cloud-based solutions and services Help existing V1 customer seamlessly migrate to V2 solution with quick time to value by restructure V1 SDK extensions to SAP BTP solutions
Develop technical design based on the business requirements and to be able to translate the same into project deliverables
Support practice/organization specific initiatives Stay updated with the latest SAP technologies, trends, and best practices, CX solution roadmaps What You Bring
5 to 10 years of IT experience with 2 or 3 Full Life Cycle Implementations in the area of Sales Service Cloud Solution/ RollOuts experience Experience working with SAP BTP Build App, SAP Build Process Automation, SDK CPI skills
Knowledge of industry-specific solutions, Lead-To-Cash or Issue-To-Resolution and best practices Advanced Knowledge of Sales and Service Cloud UI Features (screen configuration, layouts, business roles, and other concepts)
MCA / BTech or BE
Good Presentation and communication skills with fluent English
Desired/Preferred Additional Expertise
SAP Certification in CX sales or service cloud V1/V2 or SAP BTP solutions Experience in other SAP CX solution is an added advantage
Knowledge of Industry Domain (Retail / Consumer / Utilities / Travel etc)
Fluent English (verbal written)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: ConsultingRole Category: IT ConsultingRole: IT Consulting - OtherEmployement Type: Full timeContact Details:
Company: SAPLocation(s): Bengaluru
Keyskills: management consulting project management sap business requirements presentation skills business analysis sap presales sap crm sales requirement gathering product management cx sap c4c business process consulting sap hana communication skills
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