Assistant Operations Manager
- Startek
- 2 - 7 years
- Bengaluru
- 12 days ago
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Job Description
STARTEK welcomes experienced professionals for the role of Assistant Manager
Lead Operations. Drive Performance. Deliver Excellence.!!
HR Name - Alisha A.
HR Contact - 8826179***
Date of Interview - 18th Feb 2026 - 28th Feb 2026
Interview Location -
ITPL Tech Park, Startek ITPL, 6th Floor, Explorer Building, Pattandur Agrahara, Whitefield, Bengaluru - 560066.
Interview Time - 12:30 PM -- 05:30 PM
5 days working Rotational Shifts and Rotational Weekoffs
Location - Bengaluru, ITPL
About US -
Our associates are central to our mission of combining people, technology, and data to deliver customer experience excellence for leading brands. As a global CX solutions provider with 38,000 people in 12 countries, our teams come from many different backgrounds with rich and varied experiences. Our Values unite us, creating a shared set of behaviors that are common to all associates across Startek regardless of region or role. Our Values work together to guide our decision-making and shape the experience of our associates, our clients, and our shareholders.
Job Description -
- Manage end-to-end operations for international voice/non-voice/blended processes
- Lead Team Leaders and front-line teams to achieve KPIs (AHT, CSAT, FCR, Productivity, Quality, TAT)
- Ensure SLA and client performance metrics are consistently met
- Drive daily performance reviews and action plans
- Conduct team huddles, coaching sessions, and performance feedback
- Handle client governance calls and stakeholder communication
- Monitor attendance, shrinkage, and workforce utilization
- Identify process gaps and implement improvement initiatives
- Ensure compliance with company policies and client guidelines
- Drive employee engagement and retention initiatives
Eligibility Criteria -
- Minimum Educational Qualification 12th Std.(No Backlogs),Graduation will be preferred.
- Strong communication and interpersonal skills to interact with customers in a professional and empathetic manner.
- 5-8 years of experience in BPO Operations (International Process mandatory)
- Minimum 2-3 years of team handling experience (TLs/Team size management)
- Strong knowledge of operational metrics and workforce management
- Experience in US/UK/Australian clients
- Exposure to client-facing governance calls
- Six Sigma/Lean certification (added advantage)
- Ability to work under pressure and manage multiple tasks simultaneously.
- Knowledge of the industrys best practices and trends for team management.
- Excellent communication, interpersonal and problem-solving skills.
- Strong leadership and organizational skills.
- Excellent analytical and decision-making acumen.
Interview Process
- HR Screening
- Operations Round
- Salary discussion
Benefits
- Free Transportation (2-way cab provided round the clock)
Your Resume Is Your Gateway to Success. Send It Today
WhatsApp 91+ 8826179***
Email al*************r@st****k.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: Startek Aegis CustomerLocation(s): Bengaluru
Keyskills: Workflow Management Bpo Operations Process Management Attrition Management SLA Management Coaching Global Client Management Shrinkage Control Productivity Management Utility Management Service Delivery Mentoring Operations Management Floor Management
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