Tech Operations Lead - Power BI
- Ameriprise Financial
- 10 - 15 years
- Noida, Gurugram
- 26 days ago
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Job Description
Senior Operational Analyst with 10+ Years of experience who will play pivotal role to ensure smooth operations, timely issue resolution and high user satisfaction across the Alternatives business. Trusted link between technology and business, enhancing service delivery and operational continuity. Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell. Be a gatekeeper to your production environment and applications.Key Responsibilities
- Provide technical support and incident resolution for home-grown and vendor products, using technologies such as, but not limited to: Power BI, Python, SQL stored procedures, SSRS, SSIS, Power Shell.
- Own and resolve day-to-day production issues, ensuring seamless operations and user satisfaction.
- Perform root cause impact and analysis, implement bug fixes, and document support procedures, relaying feedback to development teams for continuous improvement.
- Review, approve and deploy developer Change Requests into your production environment, assessing code quality, efficiency, simplicity, scalability and security.
- Interface with vendors for issue resolution and feature enhancements and maintain SLAs.
- Identify automation opportunities to boost team efficiency and deliver value.
- Helping with business user education and enhancing application usage.
- Monitor system performance and proactively address risks, track and report support metrics and user satisfaction.
- Ensure compliance with IT policies and audit requirements.
Required Qualifications
- Bachelors degree in Computer Science, Engineering, Business, or a related field, or equivalent work experience.
- 10+ years of experience in application support or operations, with hands-on experience of SQL, PowerShell, Power BI, Python
- Experience managing vendor relationships and coordinating issue resolution.
- Good analytical, communication, and documentation skills.
- Familiarity with IT compliance, audit requirements, and change management processes.
Preferred Qualifications
- Finance or Alternatives Investment industry experience.
- Exposure to AWS, Bitbucket, JIRA, Confluence, Jenkins.
- Experience with incident management, escalation, and SLA tracking.
- Prior experience in a role bridging technology and business operations.
What we offer
- A dynamic and collaborative work environment.
- Opportunities for professional growth and development.
- Exposure to global business processes and emerging technologies.
- Support for continuous learning.
Full time
Timings
Job Classification
Industry: BankingFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: Ameriprise FinancialLocation(s): Noida, Gurugram
Keyskills: power bi python confluence issue resolution sla sla tracking bitbucket change management sql technical support operations service delivery shell compliance powershell jenkins financial planning aws ssis finance jira
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