Business Analyst _ Global Digital Strategy
- IntouchCX
- 2 - 4 years
- Hyderabad
- 4 days ago
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Job Description
About the Job
The Business Analyst plays a crucial role in enhancing the efficiency and effectiveness of business operations. This position is vital in ensuring the successful progression of projects and the seamless operationalization of business processes. The role includes facilitating clear communication and alignment between stakeholders through workshops and strong relationship management. By developing comprehensive guides and training materials, the Business Analyst supports both project implementation and end-user engagement, ultimately driving the organization's success.
As a Business Analyst (Analytics), You Will
- Identify the analysis requirement, coordinate with teams, and finalize the specific requirement
- Follow up on the progress of work items and communicate with project team members
- Capture detailed minutes of meetings, while organizing and distributing relevant information to appropriate stakeholders
- Ensure the project team adheres to provided timelines and deliverables
- Provide status updates on projects, indicate key milestones, and take project decisions to leadership for guidance
- Gather, analyze, specify, validate, and document both business and functional requirements of stakeholders, along with customers or business users
- Gather, scrub, organize, analyze, and present insights from headers or metrics data
- Analyze, comprehend, and document current processes through participation in and/or facilitating brainstorming sessions, root cause analysis, or other discovery practices with stakeholders.
- Perform analysis of business processes, highlighting issues and challenges, then recommending solutions and improvements
- Develop and implement test plans to ensure successful delivery of projects
- Communicate plans, actions, risks, and issues with key stakeholders
- Understand quality assurance requirements, prepare, and publish internal Scorecards for Quality Assurance Analysts and Team Leads
As a Business Analyst (Analytics), You Have
- A Degree or Diploma in Business Administration, Information Systems, Engineering, Computer Science, or a related field
- 1.5 3 years of experience in business analysis, project coordination, or process improvement roles.
- Experience in gathering and documenting business and functional requirements
- Experience with CRM tools like Zendesk, Salesforce etc. is a must.
- Strong ability to build and maintain relationships with cross-functional teams and stakeholders
- Knowledge of business process modeling, root cause analysis, and documentation techniques
- Familiarity with Quality Assurance concepts, test planning, and publishing internal performance scorecards
- Strong verbal and written communication skills, including workshop facilitation and meeting documentation
- Proficiency in Microsoft Excel, Google Sheets, and presentation tools (e.g., PowerPoint, Google Slides)
- Excellent organizational and time management skills with a proactive approach to tracking project progress
- Ability to manage multiple priorities and work effectively under pressure
- High attention to detail with a focus on accuracy and clarity in analysis and reporting
- A collaborative mindset with strong analytical, problem-solving, and decision-making skills
- Adaptability in dynamic project environments and comfort with shifting priorities and timelines
- Should be Flexible to work in Night Shifts.
- Work Mode: Hybrid
Interested candidates, Please share your resume on pr***********i@in******x.com
Job Classification
Industry: BPM / BPOFunctional Area / Department: Data Science & AnalyticsRole Category: Business Intelligence & AnalyticsRole: Business AnalystEmployement Type: Full timeContact Details:
Company: IntouchCXLocation(s): Hyderabad
Keyskills: Zendesk Salesforce Google Sheets Excel Brd FRD Digital Transformation CRM Strategy
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IntouchCX
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
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