International Voice Process Executive @ IntouchCX

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International Voice Process Executive

IntouchCX
1 - 4 years
Hyderabad
11 hours ago
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Job Description

Role & responsibilities

Handled international inbound and outbound customer calls efficiently.

Delivered high-quality customer service with strong problem-solving skills.
Achieved First Call Resolution (FCR) by identifying and resolving customer issues promptly.
Maintained excellent communication skills with a neutral accent and professional tone.
Managed escalations and irate customers with patience and confidence.
Met and exceeded KPIs such as AHT, CSAT, and Quality Scores.
Accurately documented customer interactions in CRM systems.
Followed compliance policies and ensured data confidentiality at all times.
Worked effectively in night shifts and rotational week-offs.
Collaborated with internal teams to ensure quick and effective issue resolution.

Preferred candidate profile

Minimum 6 months of experience in an International Voice Process (US/UK).
Excellent communication skills with a neutral accent and strong customer handling ability.
Experience in managing escalations and resolving customer issues effectively.
Hands-on experience with CRM tools and understanding of KPIs like AHT and CSAT.
Flexible to work night shifts and rotational week-offs with consistent performance.
Contact (8125953***) Bhavani

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: IntouchCX
Location(s): Hyderabad

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Keyskills: International Voice Process Customer Relationship Solving Queries Customer Retention Customer Handling Client Satisfaction

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₹ 4-5 Lacs P.A

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Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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IntouchCX

IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.

International Voice Process Executive @ IntouchCX

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