We are looking for an Account director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel.
An effective Account director has great aptitude in building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives.
The goal is to ensure the companys retention of clientele and facilitate further growth.
Responsibilities
Plan budgets and activities for account management in the company
Set up goals and objectives for all subordinate staff
Provide feedback and counsel to account staff to meet quotas/objectives
Conduct performance evaluation using key metrics
Serve as the point of contact for customers in your portfolio
Understand customer requirements and needs to offer suitable solutions and generate new business
Ensure the timely delivery of services and products to clients
Resolve issues to maintain and strengthen customer trust
Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders

Keyskills: service sales customer process oversight business medicaid development client medicare